When you call the Qualitrol hotline, you’ll be connected to someone whose primary goal is to give you the information you need to solve line problems and get up and running as soon as possible. These people know the machines that you’re maintaining and can help you step-by-step in extending the life of your systems. This service is available to anyone, any time, any day of the year. We provide support 24/7/365, because downtime doesn’t respect business hours.
Further, we maintain a comprehensive library of all the documentation, training materials, software and testing equipment you could possibly need, covering the entire breadth of your systems. We also publish regular content on Facebook and Twitter, produce how-to and informational videos on our YouTube channel, and maintain a company blog packed with information and insights to help you keep up with and monitor your current systems.
Outsmarting Planned Obsolescence
Even as you read this, manufacturers are arranging roll-outs of new technology and planning obsolescence for the systems you’re working on. They would like to force out the old systems to drive sales of the newest, greatest iteration of factory automation systems. This has the potential to cut holes in the safety net your system relies on during downtime.
Plants like yours invest considerable resources into technology that is built to last past 20-30 years, yet manufacturers would prefer that you retire and discontinue systems after only 5 or 10 years. That isn’t right.
The great thing about PLC technology is that it tends to be robust, running well most of the time, which simplifies day-to-day operations. But when it fails, who do you turn to when the manufacturer no longer supports your system?
An expensive upgrade to the newest technology is not your only option. This is where Qualitrol steps in and takes the reins. Our state of the art facility has an unbeatable team of engineers with a never-ending desire to deliver support that you can count on. Whether you’re buying a spare part or we’re flying out to your plant for an intensive crisis response, we’re here for you.